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SHIPPING & RETURNS

Shipping & Returns Policy

Skin Within is committed to providing exceptional service and ensuring your satisfaction with every purchase. Please review our shipping and returns policy below.

Shipping Information

  • Processing Time: Orders are typically processed within 1–2 business days. Please note that during peak periods, processing times may be slightly longer.​

  • Shipping Methods: We utilize reliable courier services to deliver your products promptly. Shipping times may vary based on your location.​

  • Shipping Costs: Shipping fees are calculated at checkout based on the delivery address and the weight of your order.​

  • Delivery Areas: We currently ship within Australia.​

Returns & Exchanges

  • Change of Mind: We understand that sometimes a product may not meet your expectations. If you wish to return an item due to a change of mind, please ensure the product is unused, in its original packaging, and in a resalable condition. Returns must be requested within 30 days of purchase.​

  • Faulty or Incorrect Items: If you receive a faulty or incorrect item, please contact us within 30 days of receiving your order. We will arrange for a replacement or refund as appropriate.​

  • Non-Returnable Items: For hygiene and safety reasons, certain products may not be eligible for return. These include opened skincare products and treatments.​

  • Return Process: To initiate a return, please contact us at info@skinwithin.com.au with your order number and details of the item you wish to return. We will provide you with instructions on how to proceed.​

  • Return Shipping Costs: Customers are responsible for return shipping costs unless the return is due to a fault on our part. We recommend using a trackable shipping service for returns.​

  • Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment. Please allow up to 14 business days for the refund to appear in your account.​

Contact Us

If you have any questions or need assistance with your order, please don't hesitate to contact us:

Please note: This policy is subject to change. Any updates will be posted on our website.

At My Site, we want you to be completely satisfied with your purchase. If you have changed your mind or are not happy with a product, our return and exchange policy is designed to make the process seamless for you. We believe in providing a straightforward and customer-friendly approach to refunds and exchanges.
Our return & exchange policy is aimed at ensuring your confidence when shopping with us. We are committed to addressing any concerns you may have and providing you with a positive experience.

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